VEX-ELIMECS LTD – B2B Industrial Spare Parts Supplier
1. Do I need to register to place an order?
No, registration is not required. You can place an order directly by emailing orders@vex-elimecs.uk.
2. Can I submit a Purchase Order (PO)?
Yes. We accept official POs from companies. Please send your PO to orders@vex-elimecs.uk, and our team will confirm the order and issue a proforma invoice.
3. Can I request a quote before ordering?
Absolutely. You can request a quotation by emailing sales@vex-elimecs.uk with product details (code, quantity, brand) or by using the Quick Quote option on our website.
1. What payment methods do you accept?
We accept:
Bank Transfers (IBAN/SWIFT details provided on the invoice)
Credit/Debit Cards via a secure Wise payment link
2. Do you support PayPal?
No, we do not support PayPal at this time.
3. Can I pay in different currencies?
Yes. We accept GBP, EUR, USD, CAD, AUD, and other major currencies. All payment details and currency options will be included in your proforma invoice.
1. Do you deliver internationally?
Yes. We ship worldwide using DHL Express, FedEx, UPS, and other trusted couriers.
2. How long does delivery take?
Delivery time depends on product availability and destination. Estimated delivery time is always included in every quotation or order confirmation.
3. Is tracking available for shipments?
Yes. All shipments are fully trackable. Tracking information is provided via email and your customer dashboard once the order is dispatched.
4. Who pays customs or import duties?
For deliveries outside the UK, customs and import duties are the responsibility of the buyer.
1. Can I return a product?
Consumers (private individuals): May return products within 14 days.
Businesses: May only return products if they are defective or incorrect, and the return must be pre-approved as outlined in our Returns & Refunds Policy.
2. How do I request a return or report an issue?
Email support@vex-elimecs.uk with your order number, photos or videos (if applicable), and the reason for return. Our team will guide you through the process.
3. Can I cancel my order?
Orders can be cancelled before processing begins. If the order has entered preparation or shipping, cancellation may be subject to handling fees. Contact orders@vex-elimecs.uk immediately if you wish to cancel.
1. What is the warranty period?
New products come with a 12-month warranty.
2. What does the warranty cover?
The warranty covers manufacturing defects and operational issues under normal use. It does not cover misuse, installation errors, or external damage.
3. How do I make a warranty claim?
Contact support@vex-elimecs.uk with your invoice number and a description of the issue. Include photos or videos for faster processing.
1. Can I become a regular business partner?
Yes! We offer B2B partnership models for factories, resellers, and procurement departments. Please visit our Business Partnership page or email partnerships@vex-elimecs.uk.
2. How can I become a supplier to VEX-ELIMECS LTD?
If you manufacture or distribute relevant industrial products, visit our Become a Supplier page and contact partners@vex-elimecs.uk with your company profile.
1. Do your products come with technical documentation?
Yes. Most products are delivered with the manufacturer’s datasheets or manuals. If needed, we can provide them upon request.
2. Do you offer obsolete or hard-to-find parts?
Yes. We specialize in both current and legacy parts for industrial systems. Send us a request and we’ll source it if available globally.
Need more help?
📧 info@vex-elimecs.uk
Tel: +44 7897030960 | WhatsApp: +44 7458 671539
🌐 www.vex-elimecs.uk
📦 Track your orders and manage documents via check your order